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At isóles, we send your package with GLS.

The delivery time is typically 1-2 working days.

All orders are insured with a tracking number. You will find your tracking number in the email and text message you receive after the purchase.

Orders placed before 13:00 on weekdays, will under normal circumstances be dispatched the same day. We do not deliver on weekends and holidays.

You can also choose to collect your parcel in Copenhagen. Read more below.

Package shop

When you order with delivery to a parcel shop, you can choose among your nearest parcel shops, shipping fees may vary and can be seen on checkout. As soon as we have handed over the package to the shipping company, you will receive information from the shipping company about when you can expect delivery. Should your parcel shop be full, contrary to expectations, the shipping company deliver to the next parcel shop closest to you. You have 10 days to collect your parcel from the parcel shop. After 10 days, the package will be sent back to us, and we will therefore have to charge a new shipping fee for a new shipment.

For orders over 150 EUR, you get free shipping within the EU.

Home delivery

When you order with delivery to your private address, Shiiping fee may vary and can be seen at checkout. As soon as we have handed over the package to the shipping company , you will receive information from the shipping company around when you can expect delivery. It is therefore important that you are home at the expected time. Should you, as expected, not be present, the parcel will be delivered to your nearest parcel shop, and you will be notified of this. After this, the same rules apply as appear in the section above about parcel shops.

We do not offer free shipping with home delivery.

Pick up in store

Do you want to collect your package yourself?

All you have to do is select "Pick up in store" at checkout. You can collect your order in store as soon as you receive an e-mail or SMS that your order is ready for collection.

When you pick up your order, you must have your order number (e.g. #ISL9999), which appears in your order confirmation, and your ID (e.g. driving license) ready, and wait for one of our employees to serve you.

You can collect your order from us during the following times:

Monday to Thursday: 10 - 18
Friday: 10 a.m. - 5 p.m
Saturday: 10 - 14
Sunday & public holidays: Closed

Your order can be collected at:

CYKOM STORE
Arne Jacobsen's Allé 30
2300 Copenhagen S

Please contact us if you have any questions about delivery, collection of your order or other questions.