Returns

If you are not happy with your newest isolés purchase you can easily return it within 30 days for a refund.

You must pay for sending the item back yourself. 
Ask our Customer Service for receiving a UPS Return label. 

Right to annul and return for normal consumer purchases:

According to the Consumer Contracts Act, you have the right to annul and return your purchase at the latest 30 days after you have received the item. The deadline of 30 days runs from the day when you receive the item in your physical possession.

If you would like to exercise your right to annul, then this must occur within the expiration of the deadline to annul of 30 days. You may possibly use the standard annulment form given in appendix 1 to the present terms and conditions (which is reproduced at the bottom of this page). You will lose your right to annul if this is not done before expiry of the deadline.

You are also being made aware that you are liable for any possible deterioration of the value of the item that is due to handling of the item that is other than what is necessary to establish the nature of the item, its characteristics and the manner in which it functions.

Returning of the item must occur at the latest 30 days after the date when you have given the notification to isolés ApS that you are exercising the right to annul – this deadline will be calculated in the same manner as specified above.

You must pay for sending the item back yourself. It is also you who bears the risk for accidental damage or deterioration of the item during its return transport.

If the item fulfils the requirements concerning the right to annul and return, then your money will be deposited back into your account at the latest 30 days from the date when you gave notice that you have annulled your purchase. isolés ApS reserves however the right withhold the purchase sum for the item until the item has been received back, or until you have submitted documentation that the item has been returned, depending entirely on which point in time is the earliest.

The amount you will be refunded comprises payment for the item concerned as well as any possible standard delivery costs.

You can annul a purchase by:

Serving notification of such to isolés ApS – for example via the standard annulment form (given in appendix 1 below), or refusing to receive the item 

Right to make claims and complaints:

You have a right to make claims and complaints for 2 years on all products. This means that you cannot make claims for defects and omissions that appear more than 2 years after the item has been delivered. Any possible defects or omissions in the items received must be asserted within a reasonable period of time after they have been ascertained or ought to have been ascertained.

Returning of goods with defects and omissions, including in connection with repairs or exchanges, will occur at the expense and risk of isoles ApS. In connection with the return, you must inform isolés ApS of what the defect and/or omission consists of.

Every claim or complaint must be accompanied by an order confirmation and invoice.

We ask that you use the attached return label. All the address information will then be correct. You are also welcome to reuse the packaging that you received the item in.

If you have no return label, you can simply use the address:

isolés ApS, Løversysselvej 1A, DK-7100 Vejle, Denmark.

If the item was damaged when it was received, or if you have received the incorrect item, we also ask you to fill in the return form with the correct return code and send us the item within 30 days after you receive it.

Repairs and replacement delivery:

If the item is encumbered with defects and/or omissions, we reserve the right to remedy such within a reasonable period of time. If remediation is not possible, or if we deem it to be appropriate, we will undertake instead to deliver a new fault-free item after having received the defective item, and to cover any possible expenses you have incurred in connection with returning it. If neither repair nor replacement delivery is possible, we will instead refund the purchase sum and your documented expenses connected with the return.